No matter how good you are at what you do, a compelling service offer is essential to keep those calls coming in from prospective clients. Last month, a reader wrote to me about how tough it can be to craft the right service offer.
The challenge is to make sure your service offer expresses your capabilities broadly enough to attract your entire target market, without being so general that clients can’t figure out what you really do.
Here’s an example of the lead-in to an offer that’s so broad it's meaningless: “We are committed to being the best, with effective management that uses the creativity and talents of our people to build client satisfaction through competitive prices and high-quality products and services.”
I know you don’t want to leave out any potential client interests, but you have to accept that it’s just not possible to capture every aspect of your capabilities in your service offer. Instead, search for the balance between being overly general with service descriptions and burying clients in minutiae.
That’s the topic of this month's article in The Guerrilla Consultant.
Enjoy the article, and let me know what you think.