Tip #6 of 25 - Think Guarantees

Consultants shudder at the thought of offering any type of guarantee for their work, even if it's just an assurance that the client will be satisfied with the team's effort. Consultants believe that external factors could wreak havoc with a project's projected results, so it's necessary to be absolved of any responsibility for the outcome.

It's time for a change, and winning firms know it. Among the top criteria clients use to select professional service providers is a guarantee of promised results. What many consultants don't realize is that a guarantee can be a good thing: it can prevent misunderstandings because the client and consultant must nail down the expected results before a guarantee can be defined.

Also, a guarantee should be a two-way street. A consultant who exceeds the client's performance expectations is justified in expecting to share in the added value.

Comments

[Rose]

I can certainly understand what you are saying here but one of the services that I provide is research and especially when it comes to grant research people think that it guarentees that they will get a grant when in reality that can't be guarenteed. It comes down to the research that is guarenteed and not the grant itself.