Wear Shiny Shoes
When I was a new consultant, I approached one of the firm's partner's with a serious, but seemingly naive question, "What's one detail I should always think about as I work with clients?"
He looked down at his shoes, and mine, as he contemplated his answer. The response: "Always wear shiny shoes."
That memory came flashing back when I read The 5-minute shoe shine by


Hey, Mike... Thanks for the comment on the blog. Glad the post resonated with you!
Posted by: Bren | April 06, 2005 at 09:47 PM